Privacy Policy

At THE CHEFS' WAREHOUSE, we respect every individual's right to privacy. Our relationship with you is a valuable asset. We understand the importance you place on the privacy and security of information that personally identifies you or your account information. We refer to and treat this information as "personal information." We extend the following pledge to you.
THE CHEFS' WAREHOUSE Privacy Pledge & Notification
  1. We do not sell personal information to anyone.
  2. We will only share personal information with others as stated in this pledge, unless we give you additional notice or ask for your permission.
    * We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under law, to cooperate with regulators or law enforcement authorities, or to protect our rights or property.
  3. When we collect personal information from you, we will reference this pledge and notification or otherwise explain to you how we intend to use that information.
    * We use personal information in ways that are compatible with the purposes for which it was originally requested. For example, we will use the information you give us to process your requests and transactions, and to provide you with additional information about products and services. To do so, we may share personal information with an agent or affiliate.
    * We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may interest you. To serve you better, we may combine information you give us on the Web or through other channels.
  4. We will protect the confidentiality of any personal information you share with us.
    * When we share personal information with an agent or affiliate, we protect that personal information with a strict confidentiality agreement. Companies that we hire to provide support services or act as our agent must conform to our privacy standards.
    * THE CHEFS’ WAREHOUSE corporate policies require that employees with access to confidential customer information may not use or disclose the information except for business use. All employees are required to safeguard such information, as specified in their confidentiality agreements with THE CHEFS’ WAREHOUSE.
  5. We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate and up to date.
    * If you identify any error in your personal information or need to make a change to that information, please contact us and we will promptly update our records.
    * If you have any questions or concerns, please contact us by e-mail at or call us at 1-718-842-8700.
  6. THE CHEFS’ WAREHOUSE does reserve the right to change its policies hereunder in its sole discretion.

Browsers and Internet Security
Any time you place an order and provide credit card information we encrypt it using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. THE CHEFS’ WAREHOUSE recommends using a strong encryption, 128-bit browser like Netscape Navigator 4.06 or higher or Microsoft's Internet Explorer 4.01 or higher. These browsers will activate SSL automatically.
You can tell if you are visiting a secure area within a Web site by looking at the symbol on the bottom of your browser screen. If you are using Netscape Navigator or Internet Explorer, you will see either a lock or a key. When the symbol appears unbroken or the padlock is in the locked position, your session connection is taking place via a secure server. If you need a strong encryption browser, you can go to the Netscape Web site or the Microsoft Web site to download the latest Navigator or Internet Explorer browser. We do not recommend the use of beta browser versions.

Your Password and Other Security Issues
Your THE CHEFS’ WAREHOUSE password is your private entry key into your account. You should never share it with anyone. If you forget your password, please call THE CHEFS' WAREHOUSE at 1-718-842-8700, and we will be glad to help you.

Logging Off
After you've finished accessing your THE CHEFS' WAREHOUSE account, don't forget to log off. This prevents someone else from accessing your account if you leave your computer and your session hasn't "timed out," or automatically shut down.

Security Risk of Using Non-Approved Automated Software Applications
For security reasons and to guard the safety of your data, access to this site is limited to SSL-capable browsers like Netscape Navigator 4.06 or higher or Microsoft's Internet Explorer 4.01 or higher. Under no circumstances should you use any software, program, application, or any other device to access or log-in to THE CHEFS’ WAREHOUSE Web site, or to automate the process of obtaining, downloading, transferring, or transmitting any content to or from THE CHEFS’ WAREHOUSE’ computer systems, Web site, or proprietary software.

To personalize your experience on our Web site or with one of our promotions, and to enhance security we may assign your computer browser a unique random number, called a "cookie." Cookies enhance THE CHEFS’ WAREHOUSE’s Web site performance in several important ways: they provide a secure way for us to verify your identity; they personalize your experience on our site; and they make your visit to our site more convenient for you. It also allows us to understand how people are using our site so that we can improve your experience on the site. Your privacy and security are not compromised when you accept a cookie from our Web site. We do not use cookies to collect personal information. Our cookies will not read data from your computer's hard disk or read cookie files from other Web sites. In addition, companies we may hire to evaluate our Web promotions may set cookies to assist with such an evaluation. Again, neither THE CHEFS’ WAREHOUSE nor companies acting on our behalf use cookies to collect personal information.

Accepting Cookies
Certain areas of THE CHEFS’ WAREHOUSE site require that you accept cookies to enhance your browsing experience.

Correcting and Updating Your Information The accuracy of your personal information is important to us. If you are a customer and have a concern about your personal or account information maintained at THE CHEFS’ WAREHOUSE, or want to correct, update, or confirm your information, please send an e-mail to or call us at 1-718-842-8700. We will be happy to review and update our records.